New User Training

All Users

Secure web portal access for sites without Single Sign-On (SSO).

Special Topics

Medicaid Redetermination

Supporting Patients at Risk of Losing Coverage
Table of Contents

What is Medicaid Redetermination?

Medicaid Redetermination is the process used to determine whether an individual remains eligible for Medicaid coverage. Most Medicaid recipients are required to renew their coverage periodically. If a participant does not complete the renewal process, they may lose Medicaid coverage, even if they remain eligible. The Medicaid Redetermination program helps participating organizations identify patients who may be approaching renewal so they can provide outreach and support before coverage is interrupted.

Why it Matters

Access to care, medications, and essential services can be interrupted when coverage ends. Early outreach and support can help patients remain enrolled and avoid gaps in care.

How healthEconnect Alaska Helps

Participating organizations receive a monthly Medicaid Redetermination file containing patients from their panel who may be approaching a Medicaid renewal date. This information helps organizations:

How the Process Works

1. Add and manage users

Your organization maintains a patient panel with healthEconnect Alaska.

2. Assign the right tools

The patient panel is matched against Medicaid renewal data.

3. Complete regular user audits

A monthly Medicaid Redetermination file is generated for your organization.

4. Troubleshoot or escalate issues

The file is delivered securely through Managed File Transfer (MFT).

Important Things to Know

What's Included

The Medicaid Redetermination file may include information to support patient outreach and follow-up, such as:

Patient demographic information

Name, date of birth, address, and other identifying information.

Medicaid renewal information

Upcoming renewal month and other Medicaid-related information provided through the program.

Contact information

Phone numbers, email addresses, and other available contact information that may assist with patient outreach.

Patient identifiers

Information such as your organization’s Medical Record Number, when available, to help match patients to internal records.

Additional outreach-support information

Other information that may assist in identifying, contacting, and supporting patients through the renewal process.

Common Uses

Review upcoming Medicaid renewals

Identify patients who may be approaching a Medicaid renewal date and may require additional support.

Prioritize patient outreach efforts

Focus outreach activities on patients who may be at risk of losing coverage or experiencing a lapse in benefits.

Connect patients with enrollment assistance

Help patients understand the renewal process and connect them with available enrollment, eligibility, or benefits assistance resources.

Support care coordination activities

Incorporate renewal information into existing care management and patient engagement workflows.

Reduce coverage-related disruptions to care

Help patients maintain coverage and avoid interruptions in appointments, medications, treatment plans, or other services.

What’s Not Included

The Medicaid Redetermination file does not include:

Frequently Asked Questions

 Organizations must have a signed participation agreement and an active patient panel on file with healthEconnect Alaska. Contact your healthEconnect Alaska account manager for assistance getting started.

After a successful patient panel upload, it may take several weeks before your organization receives its first Medicaid Redetermination file.

The Medicaid Redetermination file is delivered through the Managed File Transfer (MFT) system. Users will receive an email notification when a file is available.

Important: MFT is separate from the HIE Portal and requires a different username and password.

The file includes patients on your panel who have a Medicaid renewal due in the current month and the next three months.

Some months may contain few or no patients identified for outreach based on your organization’s patient panel and
current Medicaid renewal data.

Files remain available in MFT for 72 hours after delivery and should be downloaded promptly.

Guides & Resources

Information Sheet

Provides a printable overview of Medicaid Redetermination, including its purpose, why it matters, frequently asked questions, and guidance for interpreting and using the files.

Tip sheet: Reformatting Comma Delimited Files

Provides step-by-step instructions for converting and reformatting comma-delimited (.CSV) files to ensure they can be opened, reviewed, and used correctly.

Getting Help

  • Existing Participant: If you a are an existing participant and need help accessing your Medicaid file, email your healthEconnect Alaska account manager.

  • If you are not an existing participant or you are not sure who your healthEconnect Alaska account manager is, reach out to us at: info@healthEconnectAK.org or call 907.770.2626.

Resource Page

The onboarding pathway provides a structured introduction to the HIE, but all resource materials are also available individually through our Resource Library. Browse guides, videos, FAQs, and training materials at any time to support your ongoing learning and day-to-day use of the HIE.