Direct Secure Messaging (DSM)
More Information
Getting Started
Please note that the Registration link will take you to a form on an external website run by Inpriva.
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Why use our DSM?
Interoperable
Connect to the DirectTrust Accredited Network–hundreds of thousands of verified Direct Addresses with tens of millions of Direct secure messages exchanged.
Verified Digital Identity
The users of Direct addresses must have their identity verified and be authenticated when accessing the Direct network. DirectTrust provides a nationwide trust framework.
Advanced Webmail Client
Our web-based portal provides flexible folder access, a built-in CCDA/XDM viewer, any attachment file type and syncs to other devices (e.g. Outlook, Smartphone, iPad, etc.).
Notifications and Alerts
Send notifications to standard email addresses alerting you and your team members that Direct messages have been received.
Built-in CCDA Viewer
Our advanced Direct webmail client includes a CCDA, XDM, XML viewer. Now you can see these documents in human-readable form.
Affordable
Access high-level security and compliance for just $75 per mailbox per year, making advanced Direct Secure Messaging both budget-friendly and efficient.
Frequently Asked Questions
Billing & Invoicing
How much does it cost?
healthEconnect Alaska’s DSM services cost $75 per mailbox per year.
How does payment work?
Account admins will receive an annual invoice for all active accounts registered with their DSM Domain. Invoices will be sent to the email address provided during registration (not your DSM mailbox) and will be sent from Quickbooks@notification.intuit.com
What happens if I am late on payment or fail to pay?
Any Direct Secure Messaging accounts that are more than 90 days past due are subject to termination.
General Information & DSM Functionality
What is Direct Secure Messaging?
Direct Secure Messaging (DSM) is a secure, HIPAA-compliant email service in which all the other users of DSM have agreed to the same level of authentication, trust and interoperability. The DirectTrust Accredited community is committed to the highest level of security, privacy and interoperability. DSM takes care of all the trust management, encryption and decryption on the backend so all you have to do is compose an email and hit “send”.
Who is Inpriva?
Inpriva is our trusted partner for Direct Secure Messaging (DSM). Originally developed for secure, interoperable communication between healthcare providers and their associates, Inpriva’s platform now extends to support secure collaboration in various sectors, including social services, public health, and judicial systems. healthEconnect Alaska utilizes Inpriva’s services to deliver secure, HIPAA-compliant email solutions, ensuring reliable communication across the healthcare network.
Please note: to register for a DSM account through healthEconnect, please use the healthEconnect DSM Registration page.
What are the steps involved in the Direct registration process?
Here is a summary of what the steps are after you click on the “Register Now” button:
- You will select the “subdomain” for your Direct addresses. Each Direct address will have a format like: username@yoursubdomain.directak.net.
- You will be guided to fill out online forms with identity information about the organization and yourself.
- You will be directed to print the online forms. These forms include acknowledgement and acceptance of the healthEconnect Direct Secure Messaging Participant agreement and must be signed in front of a Notary or healthEconnect/Inpriva Trusted Agent.
- Once the forms have been submitted, they will be reviewed and verified. Your Direct account and its Direct addresses will then be provisioned. Normally, you will receive a notification email that the Direct Addresses are ready to use within 24-48 business hours.
What are the Direct Secure Messaging terms of service?
You can request a copy of the healthEconnect Direct Secure Messaging Participant Agreement. It contains pricing information, together with other terms and conditions for the service. You’ll be asked to sign and agree to these terms at the end of the Direct registration process.
What if the person I am sending to does not have a Direct address?
When sending to a non-Direct address, you will get a notification asking if you are sure you want to trust this recipient–if you do, just click and send. Your recipient is issued a temporary Direct address that can exchange with your Direct address based on your decision to trust. Their temporary login and password is sent to your recipient so they don’t have to register for anything, nor do they have to create or remember a password.
What about securely exchanging with an EHR?
You don’t need an EHR to exchange Direct secure messages with an EHR if you use healthEconnect DSM. The DSM webmail client has a unique CCDA viewer built in so that you can receive and read messages from an EHR with ease.
I have a lot more questions!
Please visit the Inpriva DSM knowledge base for more detailed information about registration, functionality, user guides, and FAQs.
Inpriva Certifications
DirectTrust Accredited Network
Inpriva is EHNAC/DirectTrust Accredited as a Health Information Service Provider (HISP), Certification Authority (CA) and Registration Authority (RA). Inpriva also is a member of DirectTrust Accredited Trust Bundle that facilitates interoperable Direct secure message exchange between hundreds of thousands of Direct addresses.
Certified by Department of Health and Human Services
Inpriva Direct Network Services has been tested and certified as meeting the requirements of the 2015 Edition Health Information Technology Certification Criteria published by the Department of Health and Human Services by InfoGard, a division of Underwriters Laboratoreis (UL). See