Frequently Asked Questions

For providers

For providers, every second makes a difference. That’s why we ensure you are equipped with easy access to the critical patient information you need to deliver effective, more efficient care. 

General healthEconnect Alaska FAQs
Health Information Exchange (HIE) Portal FAQs

Patient information within the HIE is securely guarded and only accessible to authorized entities—the HIE participants—who contract with healthEconnect Alaska. HIE participants are bound by federal and state laws, including HIPAA. Moreover, they must adhere to healthEconnect’s stringent policies governing the proper use of patient information within the HIE.

A patient’s care team, which may include doctors, nurses, and other healthcare providers, along with their health plan and those working on a patient’s behalf, are among the participants who can access health information in an HIE. The intent behind this access is to streamline a patient’s treatment process, coordinate care, manage cases, plan transitions of care, and handle payment for treatment. This information is only shared with healthcare providers who list you as a patient in their practice or at the hospital. Providers must have an existing patient relationship to view your data in the HIE.

When required by law, certain approved entities like medical examiners and certain public health authorities might access the HIE for specific, permitted purposes.

At healthEconnect Alaska, we take data privacy and security very seriously. The use of the HIE is strictly governed and controlled to protect patient information and may only be used consistent with the law or our HIE policies.

Patients can request an accounting of disclosures from healthEconnect Alaska. This list of providers will include everyone who has seen any of your data in healthEconnect Alaska. You can request that list by completing the web form at: https://disclosures.crisphealth.org/.

Patient information within the HIE is securely guarded and only accessible to authorized entities—the HIE participants—who contract with healthEconnect Alaska. HIE participants are bound by federal and state laws, including HIPAA. Moreover, they must adhere to healthEconnect’s stringent policies governing the proper use of patient information within the HIE.

A patient’s care team, which may include doctors, nurses, and other healthcare providers, along with their health plan and those working on a patient’s behalf, are among the participants who can access health information in an HIE. The intent behind this access is to streamline a patient’s treatment process, coordinate care, manage cases, plan transitions of care, and handle payment for treatment. This information is only shared with healthcare providers who list patients in their practice or at the hospital. Providers must have an existing patient relationship to view their data in the HIE.

When required by law, certain approved entities like medical examiners and certain public health authorities might access the HIE for specific, permitted purposes.

At healthEconnect Alaska, we take data privacy and security very seriously. The use of the HIE is strictly governed and controlled to protect patient information and may only be used consistent with the law or our HIE policies.

Patients can request an accounting of disclosures from healthEconnect Alaska. This list of providers will include everyone who has seen any of your data in healthEconnect Alaska. You can request that list by completing the web form at: https://disclosures.crisphealth.org/.

CRISP/CRISP Shared Services (CSS) is the health technology partner that powers our HIE Portal, providing the infrastructure and tools that enable secure data exchange across our network. 

If you do not submit the consent form, your provider or healthcare organization will not share any data identified as SUD/MAT information with healthEconnect Alaska.

The provider consent form allows members of your healthcare team, including your hospital providers, primary care providers, and specialists, to view your SUD/MAT data. This information is only shared with healthcare providers that list you as a patient in their practice or at the hospital. Providers must have an existing patient relationship to view your SUD/MAT data in the HIE.

healthEconnect Alaska does not share patient information with employers or law enforcement. It’s also important to understand that your health information cannot be used for sales or advertising. Your health data cannot be used for any other purposes without your written permission.

Direct Secure Messaging (DSM) FAQs

For more information about healthEconnect Alaska, please see our about page or our patient FAQs.

Patient FAQ Brochure

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